What healthcare website design has to plan for
Healthcare website design is the planning and design of websites for hospitals, health systems, provider groups and health technology companies, around the tasks patients come to complete. Those tasks are finding care, choosing a provider, booking or calling, and paying a bill. It also covers the notices and accessibility that federal rules require.
Those obligations are specific. A HIPAA covered entity must post its notice of privacy practices on its website. Providers and facilities must show their protections against surprise bills from the homepage, and hospitals must carry a footer link labeled “Price Transparency”. HHS’s disability rule names WCAG 2.1 AA for the websites and apps of organizations it funds.
We design healthcare websites from both lists at once: what patients come to do, and what the site has to carry. The required pages go into the sitemap and the accessibility level into the design system before the first wireframe. Neither ends up as a crowded footer or a fix after launch.
Our design work in the sector includes a calm mental health website homepage for phones and a patient health dashboard. Both are shown as design work, with no client result claimed.